Privacy Policy

### **Privacy Policy for MN Utilities **

**Effective Date**: 22/03/2025

**MN Utilities ** (referred to as "we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us, whether online, in person, or through any of our services.

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### **1. Introduction**

We are a construction company providing utility installation, maintenance, and related construction services. This Privacy Policy applies to personal data we collect in the course of our business, including via our website and other communication channels.

By using our services or providing us with your personal data, you consent to the collection and use of your information in accordance with this Privacy Policy.

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### **2. Information We Collect**

We may collect and process the following types of personal data:

- **Contact Information**: Name, email address, phone number, postal address.
- **Business Information**: Details of your company, job titles, role, and project details (for contractors, clients, etc.).
- **Billing Information**: Billing address, payment details, and invoices (for customers).
- **Project-related Data**: Information regarding the work we carry out for you, including project specifics, plans, and timelines.
- **Employment Data**: For job applicants and employees, we may collect CVs, work history, qualifications, and other employment-related details.

We collect this information when you engage with us for services, sign a contract, or interact with our website.

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### **3. How We Use Your Information**

We use the personal data we collect for the following purposes:

- **To Provide Services**: To fulfil our contractual obligations with you, including the provision of utility installation, maintenance, and other construction-related services.
- **To Communicate with You**: To respond to inquiries, send updates, provide customer support, and inform you about changes to services or policies.
- **To Process Payments**: To process payments for services provided and manage invoicing.
- **Legal and Regulatory Compliance**: To comply with legal obligations, including health and safety regulations and accounting requirements.
- **Employment Purposes**: For recruitment, employee management, and related purposes (if applicable).
- **Marketing**: If you have consented, we may use your contact details to send you marketing communications regarding our services, offers, and company news.

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### **4. Legal Basis for Processing Personal Data**

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process personal data:

- **Contractual necessity**: For processing personal data necessary to perform a contract (e.g., providing services or fulfilling an agreement).
- **Legitimate interests**: To carry out activities in our legitimate interests, such as improving services or communication.
- **Consent**: Where consent is required (e.g., for marketing communications), we will seek your consent before processing your data.
- **Legal obligation**: When required to comply with legal obligations (e.g., health and safety regulations).

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### **5. How We Share Your Information**

We may share your personal data with third parties in the following circumstances:

- **Service Providers**: To enable us to provide services, we may share your data with trusted third-party providers such as payment processors or subcontractors.
- **Legal Compliance**: If required by law, regulation, or legal process, we may disclose your personal data to authorities or other third parties.
- **Professional Advisors**: We may share data with legal, financial, or other professional advisors when necessary for business operations.

We ensure that any third parties with whom we share your data adhere to privacy and security standards.

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### **6. Data Retention**

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law or our contractual obligations. For example, we may retain financial records for up to **6 years** for accounting purposes, as required by UK tax law.

Once your data is no longer required, we will ensure it is securely deleted or anonymized.

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### **7. Your Rights**

Under GDPR, you have the following rights regarding your personal data:

- **Right to Access**: You have the right to request a copy of the personal data we hold about you.
- **Right to Rectification**: You have the right to request that we correct any inaccuracies in the data we hold about you.
- **Right to Erasure**: You may request that we delete your personal data, subject to certain conditions.
- **Right to Restriction**: You can request that we restrict the processing of your personal data under specific circumstances.
- **Right to Object**: You may object to the processing of your personal data, particularly in relation to direct marketing.
- **Right to Data Portability**: You can request that we transfer your personal data to another provider.

If you wish to exercise any of these rights, please contact us using the details provided in the **Contact Us** section below.

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### **8. Data Security**

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, and secure servers, along with regular security assessments.

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### **9. International Transfers**

MN Utilities Ltd is based in the UK. We do not routinely transfer personal data outside of the UK. However, if any personal data is transferred internationally (for example, to a service provider outside the UK), we will ensure that adequate safeguards are in place to protect your data in compliance with GDPR.

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### **10. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated version will include the revised **Effective Date**. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

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### **11. Contact Us**

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

**MN Utilities**  
Albany Road, Blackwood. NP12 1DY.  
Email: morgancarter@mnutilities.com
Phone: [07414302998]